This document will refer to Nerd Java as Nerd Java, we, and us.
Shipping
We are pleased to announce that Nerd Java can now sell and ship everywhere in the USA.
Influencers
If you are interested in partnering with us as an influencer, please check out our influencer page, we will send and ship a free sampler pack of coffee.
What are the Shipping costs?
We offer free shipping on all orders.
How long until the order will be processed?
Our typical processing time is 12-24 hours from purchase. If there are any issues with the order and we need to contact the customer for any reason, the order will be shipped within 24 hours of the situation’s resolution.
What are the shipping carriers and shipping speeds?
We use Standard USPS and UPS delivery options, which typically take 3-5 shipping days to arrive anywhere in California. Outside of California, please allow 5-7 days.
If ordering over the winter holidays or Government Post office Holiday closures, shipping can take 5-10 days to arrive, so order as early as possible.
Any questions, please contact nerdjava.coffee@gmail.com and provide us with the order number.
Do you offer expedited shipping?
If Expedited Shipping is requested, please reach out to us ASAP after placing your order and let us know, additional fees may be required.
What happens if there is a shipping delay?
If the delay is due to the carrier losing the package or an act of God, we request patience while the situation is sorted through. Please contact the shipping carrier first with the tracking number to find out as much information as possible, and then us with the learned details. We will work with the shipping carrier to find out where your package is and when it is expected to arrive. If the package is irrevocably lost, a new package will be shipped out to the customer at no cost.
If the delay is due to Nerd Java being sold out of the item purchased, we will communicate with you ASAP to let you know the situation and estimated TAT for processing the shipment.
Returns and Refunds
Food items are non-returnable and generally non-refundable. Exceptions to this rule are below.
What can be done if the item arrives damaged?
Two situations will qualify for refunds after receipt of the product.
- Damage to the shipping container has caused damage to the coffee bag, rendering the coffee unsanitary for consumption.
- The coffee bag was damaged during shipping, rendering the coffee unsanitary for consumption, but the box is ok.
If either of the above situations occurs, please email us pictures at nerdjava.coffee@gmail.com so we can work through a resolution together.
We require photographs of the damaged product in the original packaging.
How are cancellations handled?
Pre-Shipment: As long as the order cancellation/ refund request is placed before physical shipment (which happens approximately 12-24 hours after purchase), we will refund all funds for the purchase, including any shipping fees, and no shipment will be made. Note that a shipping label will be created before the actual shipment takes place; if a refund is requested during this phase, we will halt the shipment and process your refund request.
Post-Shipment: If the order has already shipped, as this is a food item, it cannot be returned, and the purchaser will be responsible for the purchase.
We understand that not all situations can be accounted for in a policy; if the customer has extenuating circumstances, please reach out to us within five days of product receipt at nerdjava.coffee@gmail.com so that we can understand your particular situation and work with you to come to a resolution that suits all parties.
Small Business:
As we are a small business, customer satisfaction is crucial to our growth and reputation. If you are displeased with your order, please reach out and allow us to make it right.
Our Terms of Use can be found here.
